Replacement & Refund Policy


We want you to love your PURE ELEMENTS jewellery, and we stand by the quality of our products.


Should you for any reason wish to return your purchase, here are our returns guidelines:

- Earrings cannot be returned or exchanged due to health regulations.  Please choose carefully when making your purchase.

- Returned items must be in its original condition, with full packaging and tags.  If items have been worn or damaged, we are unable to offer a return or exchange.

- Shipping costs will not be refunded on returned items.  Only the cost of the items returned will be refunded.

- Please allow 30 days from the day you return the item for your account to be credited.


If you wish to return your item, please email customer service at within 30 days of ship date on your invoice, and provide your contact details, order reference number and reason for return.


Our customer service team will respond to you within 2-3 business days



PURE ELEMENTS jewellery comes with a 12 month warranty against manufacturing defects, but does not cover accidental damage or misuse.  Please follow our Jewellery Care guidelines to ensure your PURE ELEMENTS jewellery lasts for many years to come.